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Be Result Oriented, Not Action Oriented June 17, 2006

Posted by nukemhill in General Interest, General Programming.

An interesting post regarding the ongoing issues with Vista. This quote, I think, is a gem:

In general, Windows suffers from a proclivity for action control, not results control. Instead of clearly stating desired outcomes, there’s a penchant for telling people exactly what steps they must take. By doing so, we risk creating a generation of McDevs. (For more on action control vs. results control, read Kenneth Merchant’s seminal work on the subject — all $150 of it, apparently).

As I start to move more into management, I need to keep this in mind. No, the ends do not justify the means; the means are important. But you can’t manage from the means. You need to give your staff goals to work towards and the freedom to discover/create the actions to get there.



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